Technical Systems Support

Baltimore, MD

Full Time

Mid Level

Scope of Work:
This pivotal role involves providing comprehensive IT system, hardware, and software support for various IT environments. Key responsibilities include managing and supporting desktop and server operating systems, particularly Microsoft Server, administering virtualization platforms such as VMware, and performing duties as assigned by the MDTA Division of Information Technology management.

Position Responsibilities:

Provide IT system, hardware, and software support for various IT systems.
Provide support, management, and installation services for desktop and server operating systems like Microsoft Server.
Manage/administer virtualization platforms such as VMware.
Supporting a networked IT systems environment, including protocols (TCP/IP), equipment, services (DNS), etc.
Supporting the Microsoft Windows Server Family, including any Windows Server version 20012 or greater, and Microsoft Active Directory
Supporting Microsoft Exchange & Microsoft Outlook client technologies
Supporting Server security, including group policy and related tools
Supporting Enterprise storage technologies, including Network Attached Storage (NAS) and Storage Area Networks (SAN)
Monitoring server performance and utilizing the associated tools to do so (at a minimum using either Microsoft Operations Manager, HP Insight Manager, or similar tool).
Administering server and desktop virtualization technology, including VMware and Microsoft Hyper-V.

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Technical Systems Support

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